Shipping and Return Policy
Shipping Policy
Processing Time
All orders are processed within 2-7 business days. Once your order is ready, you will receive a notification with tracking information.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and chosen shipping method.
Please note: Delivery times are estimates and may be extended due to customs processing or unexpected delays.
Shipping Locations
We ship worldwide! However, some products might be restricted to specific regions due to logistical limitations.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Use this number to check the status of your shipment on the carrier's website.
Shipping Issues
If your order hasn't arrived within the estimated delivery time, please contact us at katie@perchhandmade.com. Be sure to include your order number and any relevant information so we can assist you promptly.
Return Policy
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of receiving your order at katie@perchhandmade.com. Provide a photo of the item and a description of the issue. We will arrange for a replacement or a refund.
Order Errors
In the event of an order error (wrong size, color, or item), please contact us at katie@perchhandmade.com within 30 days of receiving your order. Include your order number and details of the error. We will rectify the mistake with a replacement or refund.
Returns and Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges for items that are ordered in the wrong size, color, or simply do not meet your expectations. Please double-check the sizing chart and product details before placing your order.
Refunds
Refunds will only be issued for damaged, defective, or incorrect items. Once we receive your claim and verify the issue, we will process your refund. It may take up to 10 business days for the refund to reflect on your original payment method.
Return Shipping
In cases where a return is approved, we will provide a prepaid shipping label. Return shipping costs will be covered by us only for items that are damaged, defective, or incorrectly fulfilled.
Contact Information
For any questions regarding your order or our policies, please contact us at:
Email: katie@perchhandmade.com
Mailing Address: PO BOX 835, MANZANITA, OR 97130
Additional Information
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package has been marked as delivered but you have not received it, please contact your local postal service.
Last updated June 14, 2024