Digital Download Policy

DELIVERY

Instant Download

All digital products are available for instant download immediately after purchase. Once your payment is confirmed, you will receive an email with a download link.

Download Issues

If you experience any issues with your download, please contact us at [your email address]. Include your order number and a description of the issue so we can assist you promptly.

RETURN AND REFUND POLICY

Non-Returnable Items

Due to the nature of digital products, all sales are final and non-returnable. Once you have gained access to the download, we cannot offer a refund or exchange.

Exceptional Circumstances

In exceptional circumstances, such as a corrupted file or an incorrect item, we will provide a replacement. If you encounter such an issue, please contact us within 30 days of your purchase at katie@perchhandmade.com with the following details:

  • Your order number

  • A description of the issue

  • Any relevant screenshots

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us at katie@perchhandmade.com with your order details. We will review your case and issue a refund for the duplicate purchase if applicable.

USAGE AND LICENSING

Personal Use

All digital products are intended for personal use only. You may not distribute, resell, or use the files for any commercial purposes without explicit permission from us.

Copyright

All digital downloads are protected by copyright laws. Unauthorized reproduction or distribution of these files is prohibited..

ADDITIONAL INFORMATION

Download Limitations

You are allowed to download the purchased files a limited number of times as specified in the product description. If you exceed this limit and require additional downloads, please contact us at katie@perchhandmade.com.

File Compatibility

Please ensure that you have the necessary software and hardware to access and use the digital files. We are not responsible for incompatibility issues. If you have any questions regarding the file formats, please refer to the product description or contact us before making a purchase.

Support

For any questions or issues related to your digital download, please reach out to us at:

  • Email: katie@perchhandmade.com

  • Mailing Address: PO BOX 835, MANZANITA, OR 97130

Last updated June 14, 2024